Are Faster Deliveries Making Us Impatient?
Only a decade ago, we consider 5-7 business days a reasonable wait for an online delivery. Fast forward to the current situation, same-day, next-day, one-click. We've never had to wait less for anything, but somehow, we're more impatient than we have ever been.
The Rise of “Now” Culture
With companies like Amazon Prime, Blinkit, Zepto, and Uber eats promising same-day or even 10-minute deliveries, “fast” has been completely redefined. In 2024, over 65% of online shoppers globally expected delivery within two days or less. And in places like India, hyperlocal delivery platforms are scaling faster than ever, optimising routes with AI and drones.
According to McKinsey (2023), 41% of consumers in urban India expect delivery in under 30 minutes for essentials.
The logistics behind this speed are intense, hyperlocal warehouses, real-time inventory tracking, and an expanding gig economy workforce.
But while companies are racing to be faster, we’re becoming... less patient.
How Fast Delivery Is Rewiring Our Brains
Behavioral economists suggest that instant deliveries trigger dopamine cycles, similar to those seen in social media usage. The more we get used to immediate gratification, the harder it becomes to tolerate delay, not just in delivery, but in life: texting, streaming, learning. There’s actually science behind this. Psychologists call it “instant gratification conditioning.”
A 2022 Harvard Business Review study found that consumer satisfaction dropped by 23% when delivery times increased from 2 hours to 24 hours.
The Hidden Cost of Speed
All of this speed isn’t magic. It comes at a cost. Delivery workers are put under immense pressure to meet insane timelines. There’s more packaging waste. More emissions. More burnout. And ironically, sometimes, less satisfaction. Because when we get what we want too fast, we don’t appreciate it as much.
Some brands are trying something new, offering slower delivery options in exchange for discounts or carbon points. Others are encouraging mindful consumption. But for us, as individuals, maybe it’s about recognizing the pattern.
For example: Amazon’s “No Rush” shipping option offers gift cards in exchange for slower deliveries and Flipkart’s “Green Delivery” pilot allows users to choose a bundled delivery day to reduce carbon impact.
Instant delivery is here to stay, but it’s also changing us. From reshaping supply chains to rewiring how we perceive time, this evolution in logistics has widespread consequences.
The key isn’t to stop progress, but to understand it. And maybe, sometimes, to press pause.
- Palak Bhandari-

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